Skills

• Cloud & Networking

  • Cloud Networks: Configured and managed cloud networks on platforms like AWS and Linode, including VPCs, VPNs, routing tables, subnets, security groups, and network ACLs.
  • Cloud Services: Experienced configuring and managing cloud services on major cloud platforms such as AWS and Linode, including services such as EC2 instances, VPCs, VPNs, Workspaces, S3 storage buckets, and S3 Deep Glacier.
  • Enterprise Equipment: Hands-on experience working with enterprise grade networking equipment from companies such as Cisco, HP, and pfSense, including routers/firewalls, switches, server racks, patch panels, and WAPs.
  • Network Security: Configured firewalls, VPNs, IPS, DMZ zones, certificate authorities, TLS/SSL certificates, and PKI encryption.
  • Network Zones: Designed and configured a hybrid cloud network including the port forwarding and inbound and outbound firewalls rules between the WAN, multiple LANs, VPNs, and a DMZ.
  • VLANs: Configured VLANs on managed swtiches to segment network traffic to enhance security and performance by isolating and seperating different types of network traffic such as VoIP traffic.

• Server Management

  • Active Directory: Configured and managed Active Directory environments, including primary and backup domain controllers, active directory sites, DNS and DHCP, adding servers and clients to a domains, user account creation, group and OU management, and implementing policies and permissions through group policies.
  • Backup & Disaster Recovery: Experienced with backup solutions and disaster recovery for data integrity and availability through the use of Windows Backup, CloudZilla, and cloud options such as AWS.
  • Block-level Storage and File Sharing: Provided block-level storage solutions through iSCSI SANs and implemented file sharing systems using NFS, CIFS, and SMB protocols. This included the configuration of network drives, permissions, ACLs, and NAS operating systems such as TrueNAS Scale.
  • Mail Servers: Set up Microsoft Exchange and open-sourced email solutions such as iRedMail with integration into an active directory domain using LDAP for user authentication.
  • Operating Systems: Experienced configuring Windows Server 2016, 2019, 2022, various Linux distributions (RHEL 9, Ubuntu 22.04, CentOS 7), and macOS including the partitioning of drives.
  • SharePoint: Configured Microsoft SharePoint 2019 to provide users in a domain groupware for collaboration and increased productivity including the configuration of ACLs for security within Sharepoint sites.
  • Scripting & Automation: Utilized PowerShell and Bash scripting for automating tasks, such as importing user data from CSV files and parsing through the data to add users to a domain and their respective OUs and groups.
  • Virtualization: Experienced with multiple hypervisors, including VMware ESXi, Hyper-V, KVM, and Oracle Virtualbox for virtualization.
  • Web Hosting: Configured both Windows IIS and Linux apache/nginx as webservers and registered domain names through registrars such as Cloudflare and Amazon's Route 53.
  • VoIP: Set up freePBX as VoIP service for a network with the configuration of extensions, soft phones, and hard phones for communication.

• Technical Support & Communication

  • Customer Service: Years of experience providing technical support and troubleshooting for electronic products, improving customer satisfaction and retention.
  • Peer Tutoring: Provided one-on-one tutoring to peers for IT, networking, scripting, and cloud computing subjects, providing a better understanding of technical concepts and improving academic performance.
  • Troubleshooting & Maintenance: Experienced diagnosing and resolving network issues using the OSI model for reliable and secure end-user connection through the use of command line and packet sniffing tools such as Wireshark and Nmap.

• Project Management

  • Leadership & Management: Led and managed group projects, including task delegation, scheduling, and creating communication channels achieving high outcomes.